Refund & Cancellation Policy
Effective Date: July 24th, 2026
Before Your Medical Review
You may cancel your order at any time before a licensed healthcare provider has reviewed your medical intake. If you cancel before review, you will receive a full refund of all amounts paid to the original payment method.
If Treatment Is Not Appropriate for You
If, after reviewing your intake, a licensed healthcare provider determines that treatment is not medically appropriate for you, you will receive a full refund of all amounts paid.
After Your Prescription Is Issued
Prescription medications, including compounded formulations, are prepared for each individual patient and by law cannot be returned or resold. For this reason, all sales of prescription products are final once your prescription has been issued and your order has been sent to the pharmacy for fulfillment.
Damaged, Incorrect, or Undelivered Orders
If your order arrives damaged, is incorrect, or does not arrive, contact us at contact@improvewellnessmiami.com or 305.427.8609 within 14 days of the expected delivery date. We will investigate and, where appropriate, replace the order or issue a refund at no cost to you.
How to Request a Cancellation or Refund
Email contact@improvewellnessmiami.com or call 305.427.8609 and include your full name and order number. Approved refunds are processed to the original payment method within 7–10 business days.
Questions
If you have any questions about this policy, contact us at contact@improvewellnessmiami.com, 305.427.8609, or by mail at Improve Wellness, LLC, 100 Biscayne Blvd., Suite 1607, Miami, FL 33132.
At Improve Wellness, we want you to feel confident in every order. Because our products are prescription medications prepared specifically for you, our refund and cancellation terms reflect the requirements that apply to prescription products